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Welcome Login Sign up Home Solutions How can we help you today? Enter your search term here... Search New support ticket Check ticket status 800-395-0277 Knowledge base General Windows 11 7 Do you support Windows 11? Printing issues in Windows 11 Will my product work on Windows 11 S Mode? How to Show Hidden Files on Windows 11 How to update windows 11 View all 7 FAQ 79 Hoyle Support Windows Update causes blank printing preview (Windows) I downloaded a product. Where do I find it? My security software says a virus or security risk is detected How to check if a product will work on your computer prior to purchasing. View all 79 Getting Started 1 How To Submit A Ticket How to Resources 1 How to Resources The Sinister Stories Bundle 2 2 I need detailed instructions for recognizing, finding, and downloading my video card drivers. Return DVD LOD Windows 10 1 Why some Applications don’t launch/open in Windows 10? DESIGN & CREATE The Print Shop 23.1 (2019 Re-Release) 15 What content is available to me in this program? What files can our program open? Do you support my old disk version of Print Shop 23.1? How can I filter to only show available content? How do I install The Print Shop 23.1 Content disk? View all 15 Calendar Creator 12.2 4 When I insert the disk, nothing is happening. An Administrator Has Blocked your app (CC 12.1 and older) What files can I open with this version? Updated moon phases Creativity Collection Holidays and Celebrations 6 Minimum System Requirements Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum. Accessing The Creativity Collection from Print Shop 3.0 and 3.5. Accessing The Creativity Collection from Print Shop 23.1. Accessing The Creativity Collection from PrintMaster 18.1 Platinum. View all 6 The Print Shop 5.0 (Deluxe and Professional) 10 How do I activate my product on DVD purchased in the store? The program cannot read from the Database (Windows 10) How do I disable the auto save function? The program is slow, does not appear correct or is missing elements when working on a project. My DVD in sleeve will not install or gives an error when trying to install. View all 10 The Print Shop Deluxe 4.0 45 Minimum System Requirements This file does not appear to be a TPS3.0 or TPS 2.0 formatted project file. PrintTicket provider failed to convert DEVMODE to PrintTicket. Parameter cannot be null - Error message Save as PDF does not function on Windows 10 View all 45 Creativity Collection Birthdays 5 Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum. Accessing The Creativity Collection from Print Shop 3.0 and 3.5. Accessing The Creativity Collection from Print Shop 23.1. Accessing The Creativity Collection from PrintMaster 18.1 Platinum. How to use The Creativity Collection on a Mac The Creativity Collection 3 7 Minimum System Requirements Accessing The Creativity Collection from Print Shop 3.0 and 3.5. Accessing The Creativity Collection from Print Shop 23.1. Accessing The Creativity Collection from PrintMaster 18.1 Platinum. Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum. View all 7 The Creativity Collection 2 9 Minimum System Requirements Accessing The Creativity Collection from Print Shop 3.0 and 3.5. Accessing The Creativity Collection from Print Shop 23.1. Accessing The Creativity Collection from PrintMaster 18.1 Platinum. Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum. View all 9 The Creativity Collection 1 7 Minimum System Requirements Accessing The Creativity Collection from Print Shop 3.0 and 3.5. Accessing The Creativity Collection from Print Shop 23.1. Accessing The Creativity Collection from PrintMaster 18.1 Platinum. Accessing The Creativity Collection from PrintMaster 2012, 5.0, v6 Gold & Platinum. View all 7 Mac Logo Design Studio Pro 2.0 2 Minimum System Requirements Support for SummitSoft Titles PrintMaster v8 Platinum 34 Minimum System Requirements The JVM could not be started. The maximum heap size (-Xmx) might be too large or an antivirus or firewall tool could block the execution. Unable to import projects from Previous Versions into 2.0, 2011 and 2012 Error: java.lang.reflect.InvocationTargetException Printmaster.com Tips and Tricks View all 34 Mac Graphic Design Studio 2 Minimum System Requirements Support for SummitSoft Titles Graphic Design Studio 3 Minimum System Requirements Support for SummitSoft Titles Installation Method of Graphic Design Studio for Windows Calendar Creator 12 Minimum System Requirements Calendar Creator will not open .bcc files Microsoft Print to PDF and One Note printer causing printing issues Error: "java.nio" when launching the program Unable to download a program to Mac OSX operating systems View all 12 The Print Shop Professional 4.0 29 Minimum System Requirements The Program cannot read from the database Exception has been thrown. Object reference not set to an instance of an object Install stops and never completes When I print my project nothing happens View all 29 Screenshot 9 6 Minimum System Requirements A problem was detected with your license file. Would you like to recover now? Connection to the CheckPoint server has failed. Please contact your vendor for support CD is Not Recognized Screenshot 9 User Guide View all 6 Everything PDF 3.0 2 Minimum System Requirements User Guide on Windows 7 Family Tree Heritage Mac Platinum 15 2 Minimum System Requirements Family Tree Heritage Mac Platinum 15 Family Tree Heritage Platinum 15 2 Minimum System Requirements Support for Individual Software titles Logo Design Studio 4 3 Minimum System Requirements Support for SummitSoft Titles I need detailed instructions for recognizing, finding, and downloading my video card drivers. The Print Shop for Mac OS X 16 Basic Printer Troubleshooting Opening Projects from Previous Versions of The Print Shop® Cannot find options mentioned in Help File Blank text or graphic boxes, Objects Display Improperly or Not at All Disable Extensions on Macintosh View all 16 The Print Shop 23.1 1 Technical Support for The Print Shop 23.1 Printmaster 2019 6 Minimum System Requirements What files can I open with the new PrintMaster 2019? Windows 10 - The display appears too large Does PrintMaster 2019 require an internet connection? A connection to the content server cannot be established. View all 6 ViaCAD Pro v8 16 Minimum System Requirements The software will not launch on Windows 8.1 (Entry point not found) How do I create a PDF Are the PunchCAD products including ViaCAD and Shark titles compatible with Windows 8, 8.1 and OSX 10.10 Yosemite When I try and access the PunchCAD forum, I am asked a security question while trying to recover my password. View all 16 PrintMaster 2020 6 Minimum System Requirements Complete steps to install The PrintMaster 2020 The program cannot read from the Database (master.psDb) The program cannot read from the Database in Printmaster 2020 (userdata.psdb) How to uninstall Printmaster 2020 application View all 6 The Print Shop 6.0 (Deluxe and Professional) 8 Minimum System Requirements Digital Download The program cannot read from the Database (Windows 10) How do I install The Print Shop Professional 6.0 Complete steps to install The Print Shop Deluxe 6.0 View all 8 Comic Creator Studio 0 The Print Shop for MAC (macOS Catalina and Big Sur) 11 Minimum System Requirements How do I install The Print Shop for MAC on macOS Catalina & Big Sur Print Shop for Macintosh 1.2.1 Update Change Log How TO CREATE A NEW ADMIN ACCOUNT IN MAC Machine How to Open the Print Shop Macintosh View all 11 Mavis Beacon Teaches Typing 2020 for MAC (macOS Catalina and Big Sur) 7 Minimum System Requirements for MAC OS How do I install Mavis Beacon Teaches Typing 2020 on macOS Catalina & Big Sur How do I install Mavis Beacon 2020 Update on MAC How to copy and replace User_Database in Mavis Beacon Teaches Typing 2020 How to Open Mavis Beacon Teaches Typing 2020 MAC View all...